e-commerce

Digital ordering and service platform — directly integrated into your processes.

Whether it's a web shop, B2B platform, or member portal, the eCommerce module from fab4minds offers an intuitive platform that is available around the clock and is directly integrated into sales, warehousing, and billing. Pricing logic, availability, individual product ranges, and delivery dates are based on real-time data from the ERP system, without any media or system breaks. The integrated campaign and newsletter system enables targeted, automated communication and real-time analysis of user interactions. The result is a digital shopping experience that bundles orders, invoices, documents, and communication centrally, role-based, and efficiently. Companies benefit from maximum process integration, transparency, and a consistent, digital customer journey.

Live availability

All stock levels, production volumes, and delivery dates are displayed directly from the ERP system. Customers immediately receive transparent information on availability, including the next possible delivery window or route assignment. This ensures that expectations are met, delivery planning is simplified, and service quality is improved. Companies benefit from efficient order processing, clear communication, and a consistent, digital customer journey that builds trust and increases customer satisfaction in the long term.

Direct intigration

The web shop accesses your ERP system, warehouse logic, and route planning directly. End-to-end processes from shopping cart to delivery eliminate media breaks and isolated applications. This reduces the burden on internal processes, minimizes errors, and seamlessly implements customer experiences digitally. Companies benefit from efficient, integrated processes, transparent inventory and delivery planning, and an improved customer journey that processes orders reliably and quickly.

Individual product range & prices

Customers see exactly what is relevant to them: item- and customer-specific assortments, price lists, graduated pricing, or special conditions. This feature is ideal for contract business, region-specific offers, or limited-time special promotions, ensuring maximum personalization and optimized sales potential. Companies benefit from targeted customer communication, efficient sales management, and a consistently digital, individualized customer journey.

An overview of the most important functions

24/7 self-service orders

Customers order directly from the web shop — regardless of opening hours. Prices, assortments and delivery options are assigned individually, and orders are automatically transferred to the system.

Direct integration with ERP and logistics

Item availability, prices, inventories and route planning access ERP data directly. This creates continuous processes without media breaks — from shopping cart to delivery.

Personalized user experience

Customers see exactly what is relevant to them: individual articles, price lists, promotions and documents. Language, roles and access rights can be flexibly controlled — for optimal user engagement.

Sales and distribution

Manage contracts, prices and processing centrally in the ERP system. Business customers benefit from fast ordering processes, transparent conditions and efficient processing — all digital and comprehensible.

Warehouse management

The warehouse-related control system allows real-time overview of stocks, traceability of batches and precise silo and space management. Errors in inventory recording are reduced and logistics are managed efficiently.

Quality management

Record quality data, test results, and origin information directly in the system. All data is document-safe, can be retrieved at any time and meets the highest standards for traceability and compliance.

Business intelligence

Get detailed reports on product range, inventory turnover and profitability to make well-founded decisions for purchasing, sales and strategic planning. With real-time data, you can keep an eye on your company at all times.

To all features!

ERP taken to the next level – with AI

fabAI – Ihre KI für digitales Unternehmenswissen, Automatisierung und Effizienzsteigerung

Unleash your company's full potential with fabAI, the intelligent AI solution from fab4minds. fabAI digitizes your entire company knowledge, optimizes internal information processes, and creates the basis for a fully networked, automated working environment. AI-supported forecasts support demand-driven production and sales planning as well as optimized warehousing. At the same time, patterns and deviations in customer behavior are identified at an early stage. The integrated chatbot allows analyses, information, and actions to be used directly and efficiently in the ERP.

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AI Features

Centralized AI-powered knowledge management & ECM

fabAI brings together company knowledge in a holistic way on an AI-powered platform for the first time. Instead of spreading data across different systems and folders, the AI accesses ERP, process metrics, financial data (FI/CO), BI systems, and documents in real time. Content is contextualized, understood, and prepared based on roles, matching the user's area of responsibility and questions. This creates an intelligent layer of knowledge that supports employees in their day-to-day business, accelerates decision-making, and creates transparency across departments and locations.

Voice control instead of click paths — natural interface for ERP users

Based on demand, ordering behavior and location data, the AI calculates which items must be available when and where. Inventory forecasting from fabAI ensures optimal distribution of goods, reduces inventory costs and minimizes shortages. This significantly improves availability, particularly in dynamic supply chains with changing demand.

Identify customer segments and understand behavior — automated cluster analysis

fabAI's AI cluster analysis automatically detects patterns, deviations, and changes in customer and process behavior—reliably, in real time, and without manual searching. This enables companies to respond early, prioritize optimizations, and avoid negative effects. Typical use cases: - Early warning system for customer churn: Identify changes in purchasing behavior and derive countermeasures - Product range analysis: Identify fluctuations in demand at an early stage and adjust offers - Delivery and quality monitoring: Identify bottlenecks or problems and optimize processes

Targeted inventory management — inventory forecasting with AI

Sales and production forecasting with AI

fabAI analyses historical order data, seasonal patterns, external influencing factors such as weather or holidays and uses this to generate accurate sales and production forecasts. This makes it possible to avoid excess quantities, make better use of production capacities and optimize procurement processes. Companies receive a data-based basis for daily operational planning — directly in the ERP.